Membership

1. All customers are required to create an account with BabySteps Limited before joining as a member.
2. Membership will be started on the first day of package purchase with BabySteps Limited, and will be renewed upon any new purchase of package.
3. There is an expiry date for membership, once the membership has expired, the remaining credits will be suspended.
4. All suspended credits can be reactivated upon membership renewal.
5. Membership extension can be applied in written format and is subject to be approved by BabySteps Limited.

Course Package

1. Credits in the package are non-transferable and non-refundable.
2. There is an expiry date for membership. The expiry date varies according to the package purchased. Credits in the package will no longer be used if the membership is expired.
3. All unused credits can be reactivated after membership extension.
4. In case of disputes, BabySteps reserves the right of final decision on membership and course packages matters.

Personal Information Collection Statement

1. Personal Data

   Personal data provided to BabySteps Limited in this registration (including in proof of eligibility criteria) ("Personal Data") is collected, used and disclosed only in accordance with the Personal Data (Privacy) Ordinance. Personal Data collected will be used to respond, follow up, communicate and process your application or any queries, feedback or claims made by you. It may be processed by BabySteps Limited to provide you with information regarding centre-related opportunities and communications as set out below with regard to direct marketing. Personal data collected from you may also be used by BabySteps Limited to conduct eligibility verification at the time of your registration. The Personal Data will not be disclosed by BabySteps Limited to any other party in a form that would identify you unless disclosure is necessary by law. This includes, without limitation to, the Ordinance, legal obligations or requirements required by any competent court of law, a court order or a request from law enforcement agency or regulatory authorities, institutions or organizations.

2. Marketing Consent

   From time to time, BabySteps Limited may use your personal data provided in this application form and proof of eligibility documentation to send you news, offers, publications, promotions and marketing offers about our centre, non-profitable services including solicitation of donations sought by charitable organisations, facilities and events organised or sponsored by BabySteps.

3. Photography and Videos

   Parents consent to Babysteps Limited using videos and/or photography of students in class, students’ work and other material for the purposes such as teaching training materials and/or advertising material.

Booking and Attendance

1. Supervision

   Your child needs to be supervised by an adult at all times, and you are responsible for the safety and well-being of your child. We do not accept responsibility for the supervision of children, and will not be held accountable for any personal injury or property/personal belongings loss during your stay at Babysteps Limited.

2. Caregivers/Parents Accompaniment

   Your child must be accompanied in class and only one adult is allowed in the class at any given time, parents can take turns if both would like to join. Siblings are not allowed in the class.

3. Friends and family

   To maintain exclusivity of our play area zone, only members are allowed. Each membership grants unlimited access to our facilities for ONE child, and maximum 3 adults per visit, during normal opening hours. If siblings or friends wish to enjoy our facilities without classes, please sign up for our monthly unlimited play pass.

4. Online booking system

   All bookings/cancellations are only accepted online. Registration must be done on our online booking system in order to enter our classes. Please register for the appropriate age group only, entry may be refused if the age group is not appropriate. Class reservations are on a first come first serve basis and there is no guarantee to allocate your desired reservation.

5. Cancellation, and no shows policy

   Cancellation is only valid for three hours before the start time of the class. If a student does not show up to class without cancellation or notification to BabySteps Limited, the relevant credits will still be deducted.

6. Leave application

   All members are entitled to make a leave application, please apply leave at least 2 working days prior to your departure. If approved, your expiry date will be extended, though the extension duration is up to the discretion of BabySteps Limited. Any applications must be made and approved before your departure.

7. Email Notification

   Confirmation email will be sent to the registered email address for all class booking, cancellation, and other important notice. Please ensure your email address is correct on our booking system, and kindly check your junk box as well.

Other Conditions:

1. Allergies:

   Babysteps Limited must be informed in detailed writing (or on enrolment form) if your child has any allergies and/or medical conditions.

   Symptoms:

   Entry will be refused with the following symptoms:
   Vomiting
   Diarrhea
   Rash
   Persistent cough
   Runny nose
   A fever over a 37.5 degree Celsius
   Obvious contagious conditions, such as head lice or pink eye etc
   

2. Weather Policy, Typhoon 8 (or above), Black Rainstorm Warning

   All classes will be cancelled at the hoisting of a Typhoon Signal Number 8 or higher and black rainstorm warning. We will resume our opening and classes 2 hours after such warnings are lowered or removed. Credits will not be deducted under these conditions. Information will be posted on the company website and social media.