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Terms and Conditions

Course Package

  1. All class packages are non-transferrable and non-refundable and membership extension has to be approved by BabySteps Limited in written format.
  2. Membership Start Date: Membership start date has to be started within six months of your enrolment date (when tuition fee was received). If no special instruction was received, we will count the enrolment date as your membership start date.
  3. Once the membership date is expired, the remaining credits won’t be in use.
  4. In case of disputes, BabySteps reserves the right of final decision on membership and course packages matters.

Personal Information Collection Statement

  1. Personal data provided to BabySteps Limited in this registration (including in proof of eligibility criteria) ("Personal Data") is collected, used and disclosed only in accordance with the Personal Data (Privacy) Ordinance. Personal Data collected will be used to respond, follow up, communicate and process your application or any queries, feedback or claims made by you. It may be processed by BabySteps Limited to provide you with information regarding centre-related opportunities and communications as set out below with regard to direct marketing. Personal data collected from you may also be used by BabySteps Limited to conduct eligibility verification at the time of your registration. The Personal Data will not be disclosed by BabySteps Limited to any other party in a form that would identify you unless disclosure is necessary by law. This includes, without limitation to, the Ordinance, legal obligations or requirements required by any competent court of law, a court order or a request from law enforcement agency or regulatory authorities, institutions or organizations.

  2. Marketing Consent

    From time to time, BabySteps Limited may use your personal data provided in this application form and proof of eligibility documentation to send you news, offers, publications, promotions and marketing offers about our centre, non-profitable services including solicitation of donations sought by charitable organisations, facilities and events organised or sponsored by BabySteps.

  3. Photography and Videos

    Videos and/or photography of students in class may be kept as school properties. We reserve the right to use such materials as teaching training materials and/or advertising material.

Booking and Attendance

  1. Your child needs to be supervised by an adult at all times, and you are responsible for the safety and well-being of your child. We do not accept responsibility for the supervision of children, and will not be held accountable for any personal injury or property/personal belongings loss during your stay at Babysteps Limited.

  2. Friends and family

    To maintain exclusivity of our play area zone, only members are allowed. Each membership grants unlimited access to our facilities for ONE child, and maximum 3 adults per visit, during normal opening hour. If siblings or friends wish to enjoy our facilities without classes, please sign up for our monthly unlimited play pass.

  3. Online booking system

    All bookings/cancellations are only accepted online or upon the centre. Registration must be done on our online booking system in order to enter our classes. Please register for the appropriate age group only, entry may be be refused if the age group is not appropriate.

  4. Cancellation, and no shows policy

    Cancellation is only valid for one hour before the start time of the class. For a ‘no show’, class credit will be forfeited if you did not show up to class without online cancellation or any notification (valid 1 hour before the start time of the class).

  5. Leave application

    Membership can apply leave depending on packages. Leave application has to be approved by BabySteps Limited before your departure or extension.

  6. Email Notification

    Booking confirmation, cancellation confirmation, class cancellation, and all important notices will be sent through email. Please ensure your email address is correct on our booking system, and kindly check your junk box as well.

Other Conditions:

  1. Allergies:

    Babysteps Limited must be informed in detailed writing (or on enrolment form) if your child has any allergies and/or medical conditions.

    Symptoms:

    Entry will be refused with the following symptoms:
    Vomiting
    Diarrhea
    Rash
    Persistent cough
    A fever over a 37.5 degree Celsius
    Obvious contagious conditions, such as head lice or pink eye etc

  2. Caregivers/Parents Accompaniment

    Only one adult is allowed in the class, parents can take turns if both would like to join. Siblings are not allowed in the class. Children below 2 years old must be accompanied by a caregiver, children above 2 years old is optional.

  3. Weather Policy

    Typhoon 8 (or above), Black Rainstorm Warning All classes will be canceled at the hoisting of a Typhoon Signal Number 8 or higher and black rainstorm warning. We will resume our opening and classes 2 hours after such warnings are lowered or removed. Class credits cancelled will not be forfeited due to these conditions . Information will be posted on the company website.

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